Support & services

emka TECHNOLOGIES provides complete solutions for
toxicology & safety pharmacology laboratories.
Not only are we committed to delivering products that meet our customers' requirements, we also provide you with the best possible service and support.

Technical support & maintenance

Our technical support team makes every effort to provide accurate, qualified responses to your questions as rapidly as possible.

We respond via phone, video conference, email or on-site visits to inquiries related to hardware, software, protocol, data analysis or troubleshooting.

Maintenance agreements ensure that your hardware performs optimally, and that your laboratory regularly receives the most up-to-date versions of our innovative software.

Installation & training

After receiving your equipment, a qualified representative will likely visit you for on-site installation and training. We will train you on our products, to allow you to make the best use of your time. We can train your staff in the use of our hardware and software either on-site, at our office in Paris or via videoconference.

Regulatory compliance & validation service

We know that introducing a new software application into an organization working in a regulated environment involves many complex business processes and can be tedious and time-consuming.

Our dedicated validation specialists can provide full service, or à la carte validation of our systems.

We can help you lower validation costs using methods such as risk analysis, gap analysis and impact assessment in relation to the relevant GLP guidelines.

As the system provider, we are knowledgeable on how the systems operate, thus, we can provide effective validation assistance through our validation support service packages

  • Support to customer and/or third-party package
  • Sample plan and test script models package
  • Tailored models package
  • Full validation process package

Data analysis

Thanks to advancements in preclinical research software, investigators are now challenged with analyzing ever increasing data sets.

To effectively manage resources and help alleviate this workload, emka TECHNOLOGIES offers data analysis & reporting services:

  • Analysis of S7a and S7b study data
  • Specialized model data analysis & interpretation
  • Arrhythmia detection and identification
  • Study summaries
  • Custom reporting

We accept data from emka TECHNOLOGIES and many other data acquisition platforms.
Please enquire as to which platforms we can read, or for a further description of our capabilities.

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