Support & services
emka TECHNOLOGIES provides complete solutions for
discover, toxicology & safety pharmacology laboratories.
Not only are we committed to delivering products that meet our customers' requirements, we also provide you with the best possible service and support.
Installation & training
After receiving your equipment, a qualified representative will likely visit you for on-site installation and training, either on-site, at our office or via videoconference.
User groups are also organized either yearly or every other year. To learn more about recent user group meetings and recent product updates, please review some of these past meeting agendas and user presentations.
Technical support & maintenance
Our technical support team makes every effort to provide accurate, qualified responses to your inquiries related to hardware, software, protocol, data analysis or troubleshooting, as rapidly as possible.
Support and software upgrades are at no charge on the first year and included in the annual maintenance contracts after the first year.
All emka TECHNOLOGIES products carry a one-year limited warranty (parts and labor, except transducers, which are covered for 6 months only) from the date of delivery.
This warranty does not cover repairs needed because of accidental or incidental damage or failure to operate according to instructions.
Instruments manufactured by third parties are warranted by their respective manufacturers.
Maintenance agreements ensure that your hardware performs optimally, and that your laboratory regularly receives the most up-to-date versions of our innovative software. This agreement includes:
- Phone, video conference and e-mail assistance to users
- One or more annual visits, conducted at the client site for routine preventive maintenance.
- Software updates
- In the event of an equipment failure and/or malfunction, which cannot be quickly resolved by phone and/or email, on-site support to the Client.
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Surgical skills are needed for all our implanted telemetry and for some in vitro isolated organs applications.
We propose two methods to get you trained our systems:
- Videos are available to help you setting up an experiment
- Customized training based on your needs
emka TECHNOLOGIES can provide you with videos to guide you through the process and include the following:
- rodentPACK surgery
- Surgical procedure for Working Heart
- Installation of a Working Heart system
- Preparation & calibration of a Working Heart system
Training for isolated heart surgery
A flexible training on Langendorff (∼ 2 days) and Working Heart (3 to 5 days) is also proposed by our partner, who will come to your facility. A detailed program can be supplied based on your needs and experience that includes “classroom” theory and hand-on practice after a first contact evaluation.
Training for implanted telemetry applications
Training covers various cardiovascular surgical methods and approaches on desired animal models. With a strong surgical background in preclinical disease models and veterinary expertise, our partners come to your facility to provide a flexible surgical training, adapted to your needs.
You will learn to perform and refine cardiovascular instrumentation in large and small animals, with high standards of animal welfare. Live demonstrations followed by hand-on practice will allow you to gain experience in order to obtain well instrumented subjects (ECG, LVP, LV pressure-volume loops).
We can do it for you, through our surgery service!
Regulatory compliance & validation service
We know that introducing a new software application into an organization working in a regulated environment involves many complex business processes and can be tedious and time-consuming.
Our dedicated validation specialists can provide full service, or à la carte validation of our systems.
We can help you lower validation costs using methods such as risk analysis, gap analysis and impact assessment in relation to the relevant GLP guidelines.
As the system provider, we are knowledgeable on how the systems operate, thus, we can provide effective validation assistance through our validation support service packages
- Support to customer and/or third-party package
- Sample plan and test script models package
- Tailored models package
- Full validation process package
Thanks to advancements in preclinical research software, investigators are now challenged with analyzing ever increasing data sets.
To effectively manage resources and help alleviate this workload, emka TECHNOLOGIES offers data analysis & reporting services:
- Analysis of S7a and S7b study data
- Specialized model data analysis & interpretation
- Arrhythmia detection and identification
- Study summaries
- Custom reporting
We accept data from emka TECHNOLOGIES and many other data acquisition platforms.
Please enquire as to which platforms we can read, or for a further description of our capabilities.